Calls are free.įor British Sign Language enquiries, go to. If you live in Scotland, go to energyadvice.scot or contact Advice Direct Scotland on 08. To contact a Welsh-speaking adviser call 08. If you live in England or Wales, go to /energy or contact the Citizens Advice consumer service on 08. You can get help with an energy problem if you are struggling to pay your energy bill or if you have a problem with your meter.Ĭitizens Advice and Advice Direct Scotland are the official sources of free and independent energy advice and support. They’ll aim to respond to you within five working days. If you’re not satisfied with the Team Manager’s response, you can contact our Escalated Complaints team. If they’re not available at that time, they’ll get back to you within two working days. If you’re still not satisfied, you can ask to be referred to a Team Manager. The information on this page is available for you to download and print. Where we’ve not been able to confirm resolution of your issue, we can always re-open the complaint if you need us to.
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